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UNI is co-ordinating an Action month for customer service workers in October 2008.
The theme of this year’s Customer Service Organising Month is “It’s YOUR call– Speak up! Secure your job”.
Through out the month, we want to highlight the high level of insecurity workers face. The theme works for both the represented and non represented call centre workers. It’s a good call for the union involvement.
UNI and its affiliates believe that only adequately treated customer service professionals, who are well trained and highly qualified, can provide a good service to the customer.
We are encouraging all of UNI’s affiliates to arrange some kind of organising activities and use this month to show international solidarity among call centre workers around the globe, and with the organising effort that UNI unions are putting into the call centre and customer service industry.
Customer service professionals face common issues globally. Customer service centres are an area where there are a lot of young workers, workers with atypical employment contract arrangements and workers working outside of traditional boundaries. They often work long and unregulated hours in jobs that can be monotonous and repetitive with few opportunities for promotion. Because it is difficult for individuals in call centres to demand their rights from the company, they need therefore the collective support of their colleagues.
During this year’s action month for customer service workers UNI will be providing its affiliates with detailed information and organise an exchange of information between affiliates on: decent work, collective bargaining, health and safet, big turnover of workers, implications for trade union rights and organising, poor working environment and equipment
Action month news:
 11/05/2008 | Coopération internationale dans les centres d’appels : du discours aux actes |
| 11/05/2008 | UNI Telecom workshop participants visit call centres in Nairobi |
| 11/04/2008 | Action Day in SNT call centre |
| 11/04/2008 | Call Centres Action Day in Sitel (Belgium) |
| 11/03/2008 | e-LITes, the organisation for Philippines call centre and BPO workers |
| 10/31/2008 | "It's YOUR call" in Panama |
[ PREV ] - [ NEXT ].. Where some of the action takes place: BELGIUM
FRANCE
IRELAND
PORTUGAL
RUSSIA
MALAWI
GUYANA
Accompanying organising material
 | | UNI has produced different kinds of material to accompany and support the organising activities. As in the past, we have produced a solidarity sticker for customer service workers to wear to show their international solidarity during the action month.
A newsletter with organising stories have been produced and can be ordered or downloaded. After the Action Month, we plan to produce another newsletter and therefore we need stories about the union issues that workers are facing and on the organising efforts of unions in this industry. We need to make the stories relevant and interesting to all customer service professionals around the world, so WE NEED YOUR HELP! |
“IT’S YOUR CALL” material
This year we have the following material for the “IT’S YOUR CALL” campaign:
- “Speak up!” energy drink (comes in packs of 24 cans);
- A foldable phone holder;
- UNI solidarity stickers;
- A newsletter.
Furthermore UNI will produce a special Action Month T-Shirt which will be dark grey with white IT’S YOUR CALL writing.
T-Shirts
The price per energy drink package (24 cans) is 50.—CHF, the price per phone holder is 2. —CHF and the price per T-shirt is 12.-- CHF. UNI will be covering the mailing costs. Please note that any possible customs fees for your country are not included in the price.
Mobile Phone Holder:
 | | Call Centre Database
UNI is currently working to build a multilingual database of multinational call centre companies. The goal of the database is that UNI affiliates share information, work more closely and are coordinated through international union networks.
Thanks to the affiliates providing information answering UNI’s first call centre questionnaire last year, we have started to build the database. It will be launched in the middle of September and available on-line. Affiliates will be able to access and edit the database adding information on customer services centres in their countries.
The data base can ve viewed at: |
Newsletter
UNI needs your urgent assistance in order to make this month of action a success and to make the publicity that we are producing truly international. We need your stories and information on the activities affiliates are planning to run during the action month.
Email your stories, interviews, videos, information, pictures, posters, etc., to Giedre Lelyte, UNI Telecom Research Assistant, at the following email address: callcentres(at)uniglobalunion.org
UNI Global Union:
http://www.uniglobalunion.org - callcentres@uniglobalunion.org |